Meet Raed

You might know us as Telp, a tutor market place. Two years of talking to parents and interacting with students revealed to us deeper rooted problems in the education system and we knew that we needed a better and more impactful solution and for that reason, we pivoted. Today we bring to you Raed, our Edtech startup which makes learning fun, engaging, and memorable.


Raed offers various fun and exciting online learning programs for kids aged 4 -12 years old. On Raed, kids join one-hour live sessions on a weekly basis for storytelling, scien

Description

We are looking for a part-time night-shift customer support and sales agent to respond and cater to our night owl users. The position is remote or you can work from the office if you prefer in Adliya. You will be required to come to the office during the day for the first week or so (if you are a fast learner, only a few days would be required) for on job training just to get the hang of things, from which you can then proceed to working remotly. Working hours for the night shift is 8 PM - 12 AM from Saturday - Wednesday (working hours and days could change based on demand). We require an Arabic speaker as you will be communicating with moms via Whatsapp from across the GCC. 

Responsibilities

  • Repsond to our Whatsapp customer support number
  • Respond to instagram
  • Respond to user inquiries / questions 
  • Quick to understand problems and solving them 
  • Quick typer
  • Support users with all their needs 
  • Introduce parents to Raed programs 
  • Encourage users to sign up and renew memberips  
  • Follow up with existing users and leads 

An ideal candidate would be

  • A night owel 
  • Very very friendly, can carry on conversations with moms 
  • Comfortable using technology 
  • Able to communicate comfortably in Arabic