Customer Experience Associate

Meet Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. 

Description

We're looking for a rockstar to take care of our customers through in-app live support, phone calls, and emails. We believe the best communication is personal, kind, and transparent, and we're looking for a team member who shares the same values and is looking to grow with us.

Responsibilities

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they walk in the door by welcoming them and making sure they’re happy with their experience
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

An ideal candidate would be

• You have worked in a customer service role for 1-3 years
• You have excellent verbal and written communication skills in English & Arabic. You’re also a fast typer
• You’re passionate about problem solving; you get satisfaction from making people’s lives better
• You’re a people’s person by nature
• You have a deep sense of empathy & drive to resolve customer issues
• You have a calm demeanor when faced with a challenging or stressful situation
• You can organize your time efficiently, and complete tasks in a timely manner

Wait! there is more.

• You'd be joining a team that's growing very fast, which is both demanding of hard work, and at the same time very rewarding along the way.