Description

Our client team is responsible for providing excellent support to Rain's retail client base. This includes handling requests via live chat, email, and phone. Within Rain's organization the client team is highly regarded. It is our mission to provide our clients with specialized white-glove support wherever possible. This position will be working directly with the founding team of Rain. This position also has the opportunity to grow into a leadership position in the future. Knowledge of the cryptocurrency industry is highly sought after but not required.

Responsibilities

●      Working hours: this position is shift based, agent is expected to alternate between morning, afternoon and/or night shift.

○      Morning shift: 7:00 AM - 3:00 PM

○      Afternoon shift: 3:00 PM - 11:00 PM

○      Night shift: 11:00 PM - 7:00 AM

●      Workdays: Variable, including weekends

●      Respond to inbound queries through online chat and social media.

●      Resolve client issues to ensure customer satisfaction.

●      Maintain Rain’s English & Arabic knowledge base.

An ideal candidate would be

●      0-2 years of work experience.

●      Bachelor’s degree in business, marketing, or any related fields.

●      Excellent command of professional written English & Arabic.

●      Fast typing skills required.

●      Exceptional attention to detail, high level organizational, planning, and time management skills.

●      Professional demeanor.

●      Interest in the cryptocurrency, finance, or technology field is a plus.

This opportunity is no longer accepting applicants